Refund policy

NON-PERSONALIZED PRODUCTS-

If you wish to return a “stock” non-personalized item, you must contact us within 30 business days of receipt as shown on your tracking information.  Contact customer service: support@alwaysessentialgifts.com
Not all products can be returned, you must reach out to us first and receive authorization to return any product.  The customer is responsible for the return shipping cost.   

-PERSONALIZED PRODUCTS-

We do NOT accept returns, issue refunds, or exchange personalized items.  This includes, but is not limited to personalized monograms, custom-made products, and other personalized products.  The customer will be responsible for the cost of shipping on any order that is returned to us due to a user error (i.e. customer listed the incorrect or invalid address).  The item will not be resent until payment has been made.  

**ALWAYS triple-check your spelling and color selections when ordering. 

If the misspelling was on our end, the product can be replaced. 

If your package has been damaged in transit, please email customer service at: support@alwaysessentialgifts.com with your order number, photos of the piece, photos of the packaging, and a photo of the packing slip.

-REFUNDS (if applicable)-
Once your return is received, inspected, and a refund is approved, a refund will automatically be applied to your credit card or original method of payment. Typically between 3-5 businesses depending on your account holder’s processing. You will receive an email showing the refund details.

We only replace items if they are misspelled by us, defective, or damaged by us.
Please email customer service at: support@alwaysessentialgifts.com with your order number, photos of the piece, and a photo of the packing slip.  If damaged, include a photo of the packaging as well.

 -SHIPPING-

Mail to:
Always Essential Gifts
1746 Alvarado Court Longwood, FL 32779

**You will be responsible for paying the return shipping cost. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Unfortunately, we cannot accept returns on sale items or gift cards.